Refund policy
Return & Refund Policy
Thank you for shopping with us! We want you to love your purchase. If you are not completely satisfied, we are here to help.
Returns
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Return Window: You have 7 days from the date you receive your item to request a return.
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Condition: To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
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Non-Returnable Items: Final sale items, swimwear, bodysuits, lingerie, and footwear (if worn outdoors) cannot be returned for hygiene reasons.
Return Process
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Contact our support team at [E-posta Adresini Yaz] with your order number and the reason for the return (please include photos if the item is damaged or defective).
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Once your return is approved, we will provide you with the return shipping address and instructions.
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Please do not send items back without contacting us first.
Return Shipping Fees
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If the return is due to a damaged, defective, or incorrect item sent by us, we will provide a prepaid return label free of charge.
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For standard returns (e.g., wrong size, changed mind), customers are responsible for the return shipping costs.
Refunds Once your returned item is received and inspected at our fulfillment center, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 3 to 5 business days.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.